The CHP has two stages. Stage one of the CHP allows for the opportunity to review and consider your complaint in full. I will try to resolve your complaint to your satisfaction. If you are not happy with my response, you will have the opportunity to take your complaint to stage two. Stage two gives you, the client, the opportunity to have your complaint reviewed and considered by an independent redress provider approved by RICS.
I would ask you to put your complaint in an email to firstname.lastname@example.org This is to ensure that I have a full understanding of the reasons for your complaint. Your complaint will be considered and I will give you a response within 28 days.
Knowledgeable property surveyor
If I am unable to agree on how to resolve your complaint then you have the opportunity to take your complaint to an independent redress provider as approved by RICS regulatory board. I personally have chosen the following redress providers: Ombudsman Services: Property, PO Box 1021, Warrington, WA4 9FE.
“I found Denise to be extremely efficient in arranging the inspection and preparing the homebuyers report when we were buying our flat, in order to meet the timescales we were working towards. Denise also followed up with us by talking us through the report and answering any questions we had which was extremely useful as we were first time buyers.”
- M B Dulwich
If you're looking for a chartered surveyor in Lewisham, Brockley and across
South East London, call Laurence Quilter on