M B Dulwich

“I found Denise to be extremely efficient in arranging the inspection and preparing the homebuyers report when we were buying our flat, in order to meet the timescales we were working towards. Denise also followed up with us by talking us through the report and answering any questions we had which was extremely useful as we were first time buyers.”

Stage one

I would ask you to put your complaint in an email to denise@laurencequilter.co.uk This is to ensure that I have a full understanding of the reasons for your complaint. Your complaint will be considered and I will give you a response within 28 days.

Knowledgeable property surveyor

If I am unable to agree on how to resolve your complaint then you have the opportunity to take your complaint to an independent redress provider as approved by RICS regulatory board. I personally have chosen the following redress providers: Ombudsman Services: Property, PO Box 1021, Warrington, WA4 9FE.